Returns & Refunds
Return requests are accepted within 7 days of delivery.
Return Window
Return requests must be submitted within 7 days of the delivery date. Requests submitted after this window cannot be processed.
Return Window
Customers may submit a return request within 7 days of the confirmed delivery date. Return requests submitted after this period are not eligible for processing unless there is a verified product defect or an error on our part.
The return window begins from the date of confirmed delivery as recorded by the delivery carrier or confirmed by our team.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- The item must be unused and unopened.
- The item must be in its original packaging, including all seals, wrapping, and accessories.
- The item must be in the same condition as received.
Exceptions may apply if the item received is damaged, incorrect, or has a verified product defect. In these cases, please contact our support team immediately with photos and your order details.
Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or product-specific reasons. These include but may not be limited to:
- Opened or used skincare, cosmetics, and personal care products
- Fragrances and perfumes that have been opened
- Products that have been used or had their seals broken
- Products explicitly marked as non-returnable at the time of purchase
If you are unsure whether an item is returnable before purchasing, please contact our support team.
Refund Process
Once a return request is approved, you will receive instructions on how to return the item. Refunds are processed after the returned item is received and inspected by our team.
Approved refunds are returned to the original payment method used for the order. Processing times vary depending on the payment method and may take several business days to reflect in your account.
Shipping costs are generally non-refundable unless the return is due to a product error or defect on our part.
How to Request a Return
To request a return, please contact our customer support team within 7 days of your delivery:
support@beautyzone.ae|WhatsApp: +971 50 606 2670
Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and respond with next steps.